The Future of Hybrid Work for Independent Agencies

The Future of Culture in the IA Channel

With many employees working remotely at some point in the last year, the line between work life and personal life has blurred, as has the line between office and home.

While the move to remote work brought challenges, many insurance agency employees found they were just as productive working remotely as they were in the office. Some welcomed the change, happy to ditch their commute and have more family time. Others missed the structure of in-person work at an office.

Studies show that a majority of employees would prefer to continue working remotely at least part of the time, while a majority of company executives would prefer to have everyone in the office most of the time.

As more insurance agencies return to the office, insurance agency leaders have to navigate this tension. They will have to figure out how to effectively lead and manage employees in a hybrid work environment and how to build strong agency cultures with a mix of in-person and remote employees.

Keep reading in this section for practical ideas and resources to help your agency navigate hybrid workplaces.

Flexible working arrangements are here to stay

  • 83%
    of workers prefer hybrid working arrangements (Accenture)
  • 66%
    of business decision-makers are considering redesigning physical spaces to better accommodate hybrid work environments (Microsoft)
  • 49%
    of millennials and Gen Z workers would consider quitting if their employers weren’t flexible about remote work (Bloomberg)
  • 83%
    of employers say the shift to remote has been successful for their company (PwC)
  • 57%
    of business leaders say their investments in the digital workplace improved business agility (Harvard Business Review)
  • 45%
    of workers at least partially working from home during the pandemic say they’re more productive (Fortune)
Future of Workplaces for Insurance Agencies

From now on, I think our agency will always be somewhat of a hybrid of in-person and remote work.

We’re never going back to the same model we had before, where everyone was in the office. That’s actually a good thing– having more flexibility will give us the opportunity to grow and expand outside of the confines of our office space.

Sara Hoffman
CFO and Owner, RSS Insurance Services

Resources for Remote Work

ACT Remote Work Security Guide

The Agents Council for Technology's guide to keeping your agency's sensitive information safe when employees are working remotely.
Learn More

Digital Self-Assessment

Does your agency have the digital capabilities in place to effectively work remotely? Take our digital self-assessment to learn which technology tools your agency should invest in next.
Take the Assessment
Click through to the next section to learn how leadership and career growth are changing in the new era of work.