Industry trends

How Technology Drives Growth for Small Commercial Agencies
Article

What independent agency leaders need to know about cybersecurity

Cyberattacks are a real threat to insurance agencies and the clients they serve. Here’s what agency leaders need to know.

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Trends to watch: What independent agents need to know about legal system abuse

Legal system abuse, or “social inflation” has been driving up insurance claims costs. Here’s what insurance agents need to know.

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The human side of leadership in the age of AI

The most sought-after leadership skills of the future will be the human ones, rather than the digital. Luke Bills, president of independent agent distribution at Liberty Mutual Insurance, shares three leadership philosophies he’s taking forward as AI continues to take hold.

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News and views

Agency employees face burnout: Liberty Mutual, Safeco research

Digital Insurance digs into findings from the Liberty Mutual and Safeco research on burnout in independent insurance agencies, including the connection between high tech adoption and less burnout.
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How to Explain the Homeowners Market to Your Clients

Property product SVP, Steve Hylka, offers advice for agents on educating homeowners customers on current market conditions.
News and views

Building Resilient Homes While Keeping Homeowners Coverage Up to Date

Steve Hylka, SVP of property product state management, offers commentary on the state of homeowners and how agents can navigate evolving severe weather trends.
News and views

Market Forces Impact Personal Lines

President of IA Distribution, Luke Bills, joins Peter van Aartrijk for an episode of the On Point Podcast where the two discuss the state of personal lines coming out of the hard market and why they’re bullish on the independent agent channel.
Article

The shape of tomorrow: 2025 predictions for the insurance industry

Read Insights from the Agent for the Future Advisors on resilience, innovation, and opportunity for insurance agents in 2025.
Article

Leadership lessons from the hard market

When it comes to leadership, the greatest lessons are the ones that are the hardest earned. Read about key reflections for agency leaders.
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