Publication: IA Magazine
Date: August 1, 2017
Jacquelyn Connelly, IA Magazine Editor, discusses how carrier service centers can promote organic growth.
“Currently, only three in 10 small agencies—compared to six in 10 jumbo agencies—use carrier service centers to provide customer service to clients. But although they’re still relatively small, those numbers reflect a significant increase from previous studies—and could indicate a new direction moving forward.”
Read the article, How Outsourcing Customer Service Can Foster Growth.