how outsourcing customer service can foster growth

Jacquelyn Connelly
Laptop and open notebook with glasses and pen on top

Publication: IA Magazine
Date: August 1, 2017

Jacquelyn Connelly, IA Magazine Editor, discusses how carrier service centers can promote organic growth.

“Currently, only three in 10 small agencies—compared to six in 10 jumbo agencies—use carrier service centers to provide customer service to clients. But although they’re still relatively small, those numbers reflect a significant increase from previous studies—and could indicate a new direction moving forward.”

Read the full article here.

about the author

Jacquelyn Connelly
Senior Editor at Independent Agent magazine

Professional editor, writer and manager with five years of experience in financial journalism. Specialties include general insurance, insurance markets, business and finance, B2B publishing, e-newsletters, blogs, website management, content strategy and communications.

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