Going out on a limb here (granted, it’s a pretty sturdy one) …
If your insurance agency doesn’t have an AI policy, get one.
Your business probably has policies detailing work expectations, appropriate use of company equipment and even a dress code. Remember when agencies were wrestling with putting social media policies into place? Well, AI is the new social media.
AI in business is rapidly expanding, with 75% of knowledge workers reporting they’re using it, according to the 2024 Work Trend Index Annual Report from Microsoft and LinkedIn.
To learn more about AI, visit our growing AI resource hub for insurance agents
And some of those knowledge workers – including insurance professionals – are bringing it to work to help manage their increasingly busy days.
Having an AI policy is a foundational step in reducing potential risks associated with AI technologies. Ethical guidelines and compliance protocols promote responsible usage of AI, helping to protect sensitive customer data, reduce bias, manage reputational risk and ultimately strengthen the agency’s resilience in our rapidly evolving technological landscape.
I feel like Captain Obvious saying this, but just like any other company policy, if you expect your employees to follow it, make sure they read it, can refer to it and have someone to ask if they have questions about acceptable uses.
Assuming AI is going to be here for some time, an AI policy will continue to be on business leaders’ must-have lists. If you haven’t crossed this one off yet, here are some resources that can help:
- Are you a member of the Big “I” (IIABA)? If so, there’s a member agency AI usage guide and agency policy template created in collaboration with the Agents Council for Technology.
- The Corporate Governance Institute offers detailed guidance and links to a straightforward employee AI policy from Workable, an HR software company.
- AI Guardian offers a template for a company policy and FAQs on making a good AI policy.
- You can find very detailed AI and other security policy templates at the SANS Institute, an information and cybersecurity training company.
- And if that’s not enough, want to see how big companies address AI concerns? Check out these AI policies for major corporations, from Deloitte to Google to Walmart.
Does your agency have an AI policy? If so, what resources did you use to get it? How is it being received by your employees?
To learn more about AI, visit our AI resource hub specifically for the independent insurance industry.
